FAQ
Straight answers, no fluff
Everything people ask before and after trying Visor. Can't find yours? Email [email protected].
Using Visor
What is Visor?
Visor is a real-time hardware monitor for Windows 10 and 11. It shows CPU, GPU, RAM, motherboard, storage, network, display, battery and in-game FPS, explains them in plain language, and uses Smart Check to find settings that cost you frames. It's made by Tetono in Thailand, free forever, with an optional one-time Pro upgrade for US$2.99.
Which versions of Windows does it support?
Windows 10 and Windows 11, 64-bit. It needs .NET Framework 4.8, which is already built into both. There is no Mac, Linux or mobile version.
How accurate are Visor's readings?
Visor reads what your hardware's sensors report, through LibreHardwareMonitor, a widely used open-source library, and never adjusts the numbers. Accuracy therefore depends on each part's sensors. Readings can differ slightly from other tools because they sample at different moments or pick a different sensor, such as package versus per-core temperature.
Why can't some sensors be read?
Low-level sensors such as per-core CPU temperatures, voltages and motherboard fans need PawnIO, and some hardware, laptops especially, doesn't report certain values at all. Visor tells you a value can't be read rather than guessing.
Will Visor slow my PC or lower my FPS?
Visor only reads values and draws them; it runs no heavy background work. Our target is under 2% CPU and under 150 MB of RAM while updating every second. The overlay draws in its own window and doesn't run inside the game.
What languages does Visor come in?
English and Thai. The installer picks the language that matches your Windows.
Safety
Is it safe with anti-cheat games?
Visor is designed not to touch your game: no DLL injection, no graphics hooks, no reading game memory. The overlay is a transparent window on top, FPS comes from PresentMon reading Windows events, and sensors are read through PawnIO rather than the old WinRing0 driver some anti-cheat systems block. We can't guarantee what every game's developer decides; if a game gives you trouble, tell us at [email protected].
What is PawnIO, and is it safe?
PawnIO is a signed, open-source driver for reading low-level sensors. It replaces the old WinRing0 driver that Windows Defender flags as risky. Visor has no driver of its own and doesn't bundle PawnIO: the app asks first and opens the official installer from pawnio.eu if you agree. It's optional, and you can remove it any time from Settings › Apps.
Can Visor control fans or overclock?
No, by design. Visor is read-only: no fan control, no overclocking, no voltage changes and no BIOS changes, because a monitoring tool should never be the thing that damages your PC.
What do one-click fixes change?
Only three Windows settings that can always be switched back: display refresh rate, power plan and Windows Game Mode. Each one asks for confirmation first and comes with an undo. It's a Pro feature.
Why does Windows show a warning when I install?
Windows SmartScreen warns about new programs that haven't been downloaded by many people yet or aren't digitally signed. It doesn't mean the file is harmful. Click More info, then Run anyway, and only download from https://visor.tetono.com.
Pricing & licensing
What's the difference between Free and Pro?
Free includes the live dashboard for every part, full specs, Smart Check with every finding and a health score, and a watermarked spec card. Pro adds step-by-step and one-click fixes, the in-game overlay, history and per-game reports, CSV export, alerts, RGB accent themes, a tray widget and a watermark-free spec card.
How much is Pro? Is it a subscription?
US$2.99, once. No subscription and nothing renews, and every 1.x update is free. Pay by card, Apple Pay or Google Pay through Stripe.
How many PCs can I use one key on? Can I move it?
2 PCs at the same time. To move, use “move to another PC” in the app or uninstall Visor from the old PC. A PC that hasn't checked in for 30 days (Windows reinstalled, PC died) gives its seat up automatically, or email us and we'll reset it.
Can I try Pro for free?
Yes, for 7 days. Click “Unlock Pro” in the app and start the trial, no card needed, once per PC. When it ends Visor goes back to Free and you're never charged.
Can I get a refund?
Yes, within 14 days of purchase, in full, no questions asked. Email [email protected] from the address you bought with. Read the refund policy.
I lost my key. What do I do?
Enter the email you bought with on the key recovery page and we'll send the key to it again. If you bought inside the app, Pro is already active on that PC.
Privacy
What data does Visor collect about me?
Visor has no telemetry and no ads. Your hardware details, sensor readings and history stay on your PC. The app only goes online to start a trial and to activate and check a Pro license, sending the key, a one-way hashed machine ID and the app version. Read the privacy policy.
Does the spec card contain anything personal?
No. It shows your parts, display, storage and health score, with no PC name or user name. It's created on your PC and isn't uploaded anywhere.
Still have a question?
Email [email protected], we answer in English and Thai. Or download Visor and see for yourself.
Windows 10/11 (64-bit) · Free forever · 7-day Pro trial, no card