In short
- A full refund of what you paid, within 14 days of purchase, no questions asked.
- To ask for one, email [email protected] from the address you bought with.
- The money goes back to your original payment method through Stripe.
- After a refund the key is revoked, but the free edition of Visor keeps working.
1. The 14-day guarantee
We only want your money if Visor Pro is genuinely useful to you. If you are not satisfied for any reason, you can get a full refund within 14 days of the payment date. You don't have to give a reason.
Before buying, you can also try every Pro feature free for 7 days from inside the app, with no card required.
2. How to request a refund
- Email [email protected] from the address you used to buy, with the subject “Visor Pro refund”.
- Include your license key or your Stripe receipt, so we can find the order quickly.
- If you're happy to, tell us briefly what didn't meet your expectations. It's optional, but it helps us improve Visor a lot.
If you write from a different address, we may ask for a little extra information to confirm you are the buyer.
3. How and when you are refunded
- We refund through Stripe to the payment method you used, as far as that method supports refunds.
- If the original method can't receive a refund, we will contact you to arrange another way to return the money in full, such as a bank transfer.
- We process requests within a few business days and email you once the refund has been issued.
- It may then take around 5 to 10 business days for the money to appear on your statement, depending on your bank or card issuer.
- We refund the full amount you paid, without deducting fees. If you paid in a currency other than US dollars, the amount you see returned may differ slightly because of your bank's or card issuer's exchange rates, which we don't control.
4. What happens to your license key
- Once refunded, the license key is revoked and Pro features stop on every PC that used it.
- Visor returns to the free edition, which you can keep using forever.
- Anything you changed with a one-click fix (such as the refresh rate) is an ordinary Windows setting you can always change back in Settings.
5. After 14 days
After the 14-day period we look at refund requests case by case, for example an accidental duplicate purchase, or the app not working on your PC in a way we can't fix. Whatever the date, your statutory rights for defective products under Thai consumer protection law, and under the mandatory consumer law of the country where you live, always remain.
6. Fair use
This policy exists so you can buy with confidence. If we see repeated buy-and-refund cycles, or evidence that a key was shared or misused before a refund was requested, we may decline further refund requests.
7. Chargebacks
If something is wrong, please contact us first: a refund from us is faster and simpler than disputing the charge with your bank. If a chargeback is filed, the related key is suspended while it is reviewed, and revoked if the payment is reversed.
8. Contact us
Tetono · Email [email protected] · See also our terms of sale and license agreement
9. Questions
Do I need to give a reason for a refund?
No. Within 14 days of purchase you can get a full refund without giving a reason. If you do tell us what didn't work for you, it helps us improve Visor.
I paid with Apple Pay or Google Pay. Can I still get a refund?
Yes. Apple Pay and Google Pay payments are refunded through Stripe to the card behind them, just like a regular card payment. If a refund can't go back the original way, we will arrange another way to return the full amount.
Can I keep using Visor after a refund?
Yes. After a refund Visor returns to the free edition, with the live dashboard, full specs and Smart Check, free forever.
When will the money be back in my account?
We process refunds within a few business days of your request. Your bank or card issuer may then take around 5 to 10 business days to show it on your statement.